Chat
Text, where your customers already are
WhatsApp, Instagram, Telegram and a full webchat for your website. The agent replies instantly, at any hour, and sees the conversation through: appointment booked, order closed, question answered.
AI agents · chat, voice and phone
Your customer service now has a voice
AI agents that talk like people, book appointments and close sales: over chat, on WhatsApp voice calls and on your company's PBX.
- Telegram
- Webchat
- WhatsApp voice
- PBX
Channels
One agent, every channel
Customers choose how they want to talk. The agent is the same: same memory, same rules, and your company's way of doing things.
WhatsApp voice
A voice call, without leaving WhatsApp
The customer taps call and talks to the agent. A natural conversation, with pauses and interruptions, like talking to your best team member.
PBX
Your phone, answered on the first ring
The agent joins your phone system as one more extension: it answers the number your customers already know, handles what it can and transfers to the right person when needed.
Industries
An agent for every counter
Every business serves customers its own way. Pick an industry and watch the conversation happen.
Wood Oven Pizzeria
Phone call · PBX
Live transcript
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Customer
Hi! I'd like a large, half pepperoni, half margherita.
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Agent
Hi there! Got it: large, half pepperoni, half margherita. Would you like a stuffed crust?
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Customer
Sure. And a two-liter soda.
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Agent
Done. Same address as your last order, on Acacia Street?
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Customer
That's the one.
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Agent
Order confirmed, it'll be there in about 40 minutes. Card or cash on delivery?
Order sent to the kitchen
Pizza, burgers or combos: the phone never stops, and the agent answers every call.
What this agent can do for you
- Takes orders by voice: pizzas, burgers, combos and extras
- Recognizes the customer and confirms the usual address
- Gives the delivery time and settles the payment method
- Sends the order straight to the kitchen
Donna Rosa Trattoria
WhatsApp voice
Live transcript
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Customer
Hi, I'd like a table for six on Saturday at eight.
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Agent
Saturday at 8 pm is fully booked. I can do 7:30 or 9 pm. Which works better?
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Customer
Seven thirty. We'll have a small child with us.
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Agent
Booked: Saturday, 7:30 pm, six people, with a high chair. What name should I put it under?
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Customer
Fernanda.
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Agent
All set, Fernanda. I'll send the confirmation here and a reminder on Saturday morning.
Reservation confirmed · Saturday, 7:30 pm · 6 guests
Reservations confirmed while the dining room is full and nobody can pick up.
What this agent can do for you
- Checks table availability in real time
- Offers alternative times when you are fully booked
- Notes special requests: birthdays, high chairs, dietary needs
- Sends the confirmation and a reminder
Bella Vista Studio · salon and barbershop
WhatsApp chat
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Customer
Hi! I'd like a haircut and a beard trim on Saturday morning.
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Agent
Hi, Rafael! Haircut and beard take about an hour. Would you like Diego, like last time, or the first available slot?
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Customer
With Diego.
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Agent
Diego has Saturday at 9:30 or at 11 am. Which suits you?
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Customer
9:30.
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Agent
Booked: haircut and beard with Diego, Saturday at 9:30 am. I'll send you a reminder on Friday evening.
Appointment booked · Diego · Saturday, 9:30 am
Service, stylist and time booked without anyone putting down the scissors to answer.
What this agent can do for you
- Books by service and by stylist
- Works out how long each service takes and never double-books
- Remembers each customer's usual stylist and service
- Sends reminders and fills open slots from the waiting list
St. Luke's Pharmacy
WhatsApp chat
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Customer
Hi, do you have effervescent vitamin C?
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Agent
We do! We have the 10-tablet and the 30-tablet tube. Which one would you like?
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Customer
The 30. Can you deliver today?
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Agent
Yes, within an hour in your area. Want to repeat last month's sunscreen as well?
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Customer
Good idea, add it.
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Agent
Done: two items, delivery today. I'll send the payment link right here.
Order packed for delivery
Product questions, delivery and repeat orders with no line at the counter.
What this agent can do for you
- Looks up products, pack sizes and availability
- Arranges delivery or in-store pickup
- Remembers each customer's regular purchases
- Brings in the pharmacist when a question needs a professional
Good Price Market
WhatsApp chat
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Customer
I need the weekly shop: rice, beans, coffee and laundry detergent.
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Agent
I built your cart with the brands you usually buy. The 1 lb coffee is on sale. Shall I swap it in?
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Customer
Yes, swap it. Can I pick it up today?
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Agent
You can. I have pickup at 6 pm or at 7:30 pm.
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Customer
6 pm.
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Agent
Done! Your order will be ready at 6 pm. Just give your name at the pickup counter.
Cart closed · pickup at 6 pm
From the weekly shop to last-minute ice: the order is closed in one conversation.
What this agent can do for you
- Turns a loose list into a cart
- Handles quick convenience orders: drinks, ice, charcoal, snacks
- Suggests the brands the customer usually buys
- Flags deals and out-of-stock items
- Schedules delivery or pickup
Dr. Helena Prado's Office
Phone call · PBX
Live transcript
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Customer
I need to reschedule my Thursday appointment.
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Agent
Of course, Marina. Your appointment with Dr. Helena is Thursday at 3 pm. I have Friday at 10 am or Monday at 4:30 pm.
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Customer
Friday at ten.
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Agent
Rescheduled for Friday at 10 am. I'll send a WhatsApp reminder the day before. Anything else?
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Customer
That's all, thanks.
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Agent
Thank you. See you Friday, Marina!
Calendar updated · reminder scheduled
Doctors, dentists, therapists, lawyers: the calendar runs itself.
What this agent can do for you
- Books, reschedules and cancels directly in the calendar
- Recognizes the patient or client by their number
- Sends reminders and cuts no-shows
- Fills openings from the waiting list
Good Care Laboratory
WhatsApp voice
Live transcript
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Customer
Good morning, I need to book an abdominal ultrasound and a blood test.
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Agent
Good morning, Paul! I can book both on the same day. Is it through insurance or self-pay?
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Customer
Insurance. Can it be at the Downtown location?
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Agent
It can. At Downtown I have Thursday at 7:30 am or Friday at 8 am. Both tests require an 8-hour fast.
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Customer
Thursday at 7:30.
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Agent
Booked: Thursday, 7:30 am, Downtown location. I'll send the full prep instructions on WhatsApp. Just bring the doctor's order and your insurance card.
Tests booked · Thursday, 7:30 am · prep sent
Test booked, prep explained and patient reminded, with no queue at the scheduling desk.
What this agent can do for you
- Books several tests on the same day at the nearest location
- Checks insurance, the doctor's order and required documents
- Explains the prep for each test: fasting, medication, timing
- Sends a reminder the day before and a notice when results are ready
Sure Step Shoes · online store
Website chat
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Customer
Do you have these sneakers in a size 10? Can they get to Austin by Friday?
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Agent
We do, size 10 in black and in white. With express shipping they reach Austin on Thursday.
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Customer
I'll take the black ones.
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Agent
They're in your cart. Shall I use the same address as your last order?
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Customer
Yes, please.
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Agent
Order closed! Payment is one click away, right here on the screen. I'll let you know in this chat when it ships.
Sale closed without leaving the site
On your company's website, visitors ask, decide and buy without leaving the page.
What this agent can do for you
- Serves visitors on your own site, in a webchat that looks like your brand
- Answers product, stock, shipping and delivery questions on the spot
- Builds the cart and guides the customer through to payment
- Reports order status and hands over to your team when needed
Negotiation Desk · Aurora Group
WhatsApp chat
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Customer
Hi, I have an overdue invoice and I want to settle it. Can I get a discount?
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Agent
Hi, Julia! I found it: you have $480 outstanding. If you pay in full today, I can take 20% off: that comes to $384.
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Customer
Deal. Can I pay right now?
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Agent
You can! Here is your payment QR code, valid until 11:59 pm today.
Instant payment · $384Illustrative QR code -
Customer
Done, I've paid.
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Agent
Payment confirmed! Your debt is cleared and the receipt is on its way here. Thank you, Julia.
Debt cleared · $384 collected on the spot
The customer wants to pay. The agent negotiates within your rules and collects on the spot.
What this agent can do for you
- Identifies the customer and finds the outstanding balance
- Negotiates within the policy you set: discount, installments and deadlines
- Generates the payment code in the conversation and confirms the payment
- Clears the debt and sends the receipt
Support · Swift Fiber
Website chat
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Customer
My internet is down again.
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Agent
I'm sorry about that, Carlos. I can see your modem has been offline for 12 minutes. Is the PON light red?
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Customer
It's red.
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Agent
Then the problem is in the fiber line, not your equipment. I've opened a priority ticket. A technician can come tomorrow between 8 am and noon. Shall I confirm?
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Customer
Confirm it.
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Agent
Scheduled. You can follow everything in this chat. If you prefer, I can transfer you to a specialist right now.
Ticket opened · technician visit scheduled
Diagnosis, ticket and technician visit before the customer runs out of patience.
What this agent can do for you
- Identifies the customer and checks the service status
- Walks through the diagnosis step by step
- Opens the ticket and schedules the technician visit
- Hands over to a specialist with the full context
Avenue Gas Station
WhatsApp chat
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Customer
Do you do oil changes? How long does it take?
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Agent
We do! It takes about 30 minutes. What car is it?
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Customer
A 2020 Onix.
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Agent
For the Onix we use 5W30 synthetic. I have a slot today at 4 pm or tomorrow at 9 am.
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Customer
Today at 4.
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Agent
Booked: oil change today at 4 pm. Want me to set the filter aside too?
Service booked · today, 4 pm
Oil changes, car washes and the convenience store, all by appointment.
What this agent can do for you
- Shares services, opening hours and payment methods
- Books oil changes and car washes
- Recommends the right product for each vehicle
- Lets customers know when the next oil change is due
How we work
We don't hand you a bot. We train an agent with you
A good AI agent is like a good employee: it has to know the house. That is why we work side by side with your team, from the first script to day-to-day operation.
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01
Immersion
We sit down with the people who serve customers today. We map questions, exceptions, tone of voice and what must never go wrong.
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02
Agent design
We define persona, voice, business rules and limits: what it handles alone and when it calls a human.
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03
Integrations
We connect the agent to your tools (calendar, menu, inventory, orders, tickets) so it acts, and doesn't just answer.
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04
Rehearsals
Your team tests, pushes and corrects. The agent only goes live when it serves customers the way you would.
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05
Operation and evolution
We follow real conversations, measure results and keep adjusting. The agent gets better every month.
What an agent does on its own
- Books, reschedules and cancels
- Sells and records orders
- Checks stock, prices and delivery times
- Opens and tracks tickets
- Hands over to a human, with the full context
- Works 24 hours a day, on several channels at once
32
years of technology and innovation
Who is behind it
Blaster Labs. Technology since 1994
Blaster Labs was born in 1994, in the BBS: Bulletin Board SystemIt was social networking before the internet. The first one, CBBS, went online in Chicago in February 1978. In Brazil, BBSs had their heyday from the late 1980s to the mid-1990s.Here is how it worked: a computer hooked up to phone lines waited for calls. Each person dialed in with their modem, logged on, read and left messages, traded files, and hung up to free the line for the next caller.Blaster BBS was one of the first in Brazil to go beyond messages and file exchange: it created international email addresses for its users, when the internet was only just being born in the country. era, when connecting people took a modem and a phone line. Since then it has been 32 uninterrupted years of technology: from dial-up internet to the cloud, from mobile phones to messaging platforms. At every turn, the job was the same: turn what is new into operations that work.
Few companies have watched six generations of technology arrive, mature and become routine. We have, and that is why we know how to tell hype from what actually works.
atenda.ai is the result of that experience. We treat every agent with the rigor of people who know customer service cannot stop: method, testing, follow-up and real people answering for every delivery.
From BBS to AI agents
- BBS: Bulletin Board SystemIt was social networking before the internet. The first one, CBBS, went online in Chicago in February 1978. In Brazil, BBSs had their heyday from the late 1980s to the mid-1990s.Here is how it worked: a computer hooked up to phone lines waited for calls. Each person dialed in with their modem, logged on, read and left messages, traded files, and hung up to free the line for the next caller.Blaster BBS was one of the first in Brazil to go beyond messages and file exchange: it created international email addresses for its users, when the internet was only just being born in the country.
- Internet
- Mobile
- Cloud
- Messaging
- AI agents
- 1994
- year founded
- 32
- years of continuous work in technology
- 6
- generations of technology, from BBS to AI agents
Try it now
Talk to an agent. From your industry
Tell us what your business is and talk to an agent prepared for it: by phone call, by WhatsApp voice or by chat. It takes two minutes.
All set!
Your demo agent is being prepared. You will be contacted at the number you gave us in a moment.
Contact us
Let's build your agent
Tell us how you serve customers today. Our team talks with you, understands your operation and puts together a proposal for the right agent for your company.
- First conversation with no commitment
- A proposal tailored to your operation
- You talk to the people who will build the agent
Message received!
Our team will get in touch soon on the WhatsApp number you gave us.